(Editor’s note: Venture capitalist Clint Chao gives himself a litmus test each time an entrepreneur pitches him. Clint asks himself if he wants to be the entrepreneur’s VP of Sales. His most recent local investment, he says, made him almost jump for the position. We’ll have more on this investment later.)
Entrepreneurs get a lot of advice on how to pitch to VCs, but do you ever wonder what VCs are really thinking as you go over these basics? In the first meeting with a new company, I’m mainly looking at whether or not I want to be your VP of Sales.
After spending 20 years in sales and marketing working at really early-stage pre-revenue companies, I’ve found that the VP of Sales is the most difficult executive to bring into a company. A great VP of Sales wants to know you have the right technology, team and position in the marketplace. More than other team execs, a great VP of Sales wants to know if he or she can make a ton of commission selling your products. As I’m interviewing for the position, I’m wondering whether it’s a job where I’d take a 100 percent commission to lead your sales efforts.
Since most early-stage companies are far from having a product, you might be wondering if this is a fair way to evaluate the potential of a new company. I’ll tell you why it is and how I’ve done it.
In many cases, the startup first to market or with the best technology rarely wins. Usually this is because a company places so much emphasis on its technology that it overlooks market adoption or makes sweeping assumptions about the customers it intends to win over.
One of my most recent (but unannounced) investments is in a company that made me want to start knocking on doors. This particular Internet services company is targeting the local ad space. It was the first we’d seen that appealed to the actual local merchants in the communities they wanted to target. See, a paradox exists in today’s local online market: While consumers are now able to use search engines (e.g. Yahoo Local) and ratings and review sites (e.g. Yelp) to find things locally, a majority of local merchants and service providers (e.g. the sandwich shop or jeweler down the street, or even a babysitter or gardener) don’t have websites, so they’re unable to promote themselves online.
This was the first company we saw that presented us with a solution that not only gives consumers the ability to create local reviews and ratings, but also provides merchants, even those without a website, with an opportunity to proactively reach their neighbors online. They even conducted detailed focus groups with handfuls of merchants • first to understand how they could use the web to increase business, and then to design an ad platform that was super easy to use and understand. Theirs was a very simple business model that was the online equivalent of what merchants have been doing for dozens of years. And they were doing their homework, meeting with merchants to develop a prototype that met their needs and desires • they weren’t waiting for a finished product to figure out whether it would win market approval.
I’ve always believed that your selling efforts begin on the day you decide to start a business. With or without a finished product, you’d better understand who influences the industry and have a plan for persuading them to spend an unfair share of their time with you. Back in the days when I was at C-Cube Microsystems, we convinced bellwether customers to move part of their design teams into our offices long before our product was even close to being ready for prime-time. The benefit to them was getting firsthand access to the key players on our technical team. For us, well, our potential customers were spending all of their time with us and not with our competitors.
This local ad company had done just that • they developed a business around the merchants and the immediate communities they serve. And when I heard how the merchants were receiving their concept, even before it was backed by a beta, I knew they had in fact developed a revolutionary value proposition with an evolutionary revenue model. I wanted to hit the streets right away and start knocking on doors.
So when you walk through the Formative doors to describe why you have the next great thing, first consider how you would persuade me to lead your sales efforts. If I’m ready to take a 100 percent commission job selling your products, I’ll consider yours a viable investment opportunity.
12 Comments
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Adam Rifkin said:
I agree that helping local merchants and small businesses get online is a great goal — and an explosive market!
Clint, the company you mention in your article reminds me of a startup called MerchantCircle in approach and scope. (They also raised venture funding, and are backed by BankAmerica, Disney, and Rustic Canyon.)
Some nuggets I got from MerchantCircle: The Yellow Pages business is a $15B/year business; 60% of searches are local; and 80% of local merchants currently are not online.
MerchantCircle now signs up thousands of companies a day; that early success indicates to me that there is a tremendous need for such services, and a lot of value will be created for businesses and consumers of local advertising as a result.
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Ann Onimus said:
merchantcircle signing up thousands of companies a day? somebody is drinking the koolaid…
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Jeff Clavier said:
Not my litmus test.
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adam said:
presume that the site is way better than reachlocal funded by VPVP
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David Scott Lewis said:
I couldn’t agree more with Clint. Of course, sales is not everyone’s cup of tea, so modify it for the C-level appropriate for yourself.
For me, it’s more of a Guy Kawasaki thing: If you don’t get jazzed by evangelizing the company, you’re not the right candidate. For someone like myself (and Guy), this means getting on stage, writing articles, you name it. (I’m an ENFP borderline ENFJ, so what else would you expect?) For others, it might mean spreading the word in their particular user communities. Hey, it could even mean preaching at a party!!
With this refined (and expanded) definition of a litmus test, would you agree that this is a valid litmus test, Jeff?
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karoake said:
This reminds me of a india based site (people2meet.com), still incomplete, that provides
a forum for local reviews (they call it recommendations). Based on such such review of a local retailer, one of my friends actually bought a PC from them. Needless to say, that vendor was absolutely thrilled. -
carl rahn griffith said:
absolutely agree - a very pragmatic (and all too often overlooked) way of looking at a new business proposition and its feasibility.
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Jeffrey Sarment said:
I agree with DSL. One question though, what is an ENFP and a ENFJ? [I guess that's actually 2 questions :o)]
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Vikram said:
Using this creiterion, you wouln’t have invested in Google or Yahoo or any of the companies that didn’t have te business model nailed down when they got started.
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Clint Chao said:
I’m not so sure that’s true, Vikram. Boy, I wish I was first the VP of Sales at Google… ~$500M in sales in 2002 and ~$1B in 2003, only 4-5 years after it was founded.
I’ll have to admit that back then, I was wondering if the world needed another search engine - but I’m sure the founders had a vision and technology differentiation that enabled them to separate themselves over the others. Only having the best technology, however, doesn’t guarantee you a win. But winning the most customers does - 100% of the time, and that’s what they did.
While I hope that I wouldn’t miss something like a Google or Yahoo with this process, as a VC, the important thing isn’t the companies that you don’t invest in - the only thing that matters is what you do invest in, and to do everything possible to help them become the next Google.
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Nige said:
>>One of my most recent (but unannounced) >>investments is in a company that made me want >>to start knocking on doors.
I don’t know about anyone else but I’m intrigued to find out more about the company you invested in? If anything to see if i agree. When can you release more details?
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Larry Chiang said:
Clint, I love an even more community college flavored litmus test: ‘would I want to rep this product locally?’.
My bar for taking meetings is 1) is s/he a passionate registered user, 2) are they able to set aside their pedigree, vaseline rubbed, ivory colored glasses, and 3) do they consume mainstream goods/services.
Now that I’m on the pure entrepreneurial side of the table, evaluating a “candidate” for VP of sales (or sales rep) requires the above three for quid pro quo / reciprocal interest

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[...] The VC’s litmus test: Does he want to be your VP of Sales? Venture capitalist Clint Chao gives himself a litmus test each time an entrepreneur pitches him. Clint asks himself if he wants to be the entrepreneur’s VP of Sales. His most recent local investment, he says, made him almost jump for the position. We’ll have more on this investment later. [...]